Shipping Policy
Shipping Policy | Tobacco House
Free Shipping Australia-wide
We offer standard shipping across Australia, with free shipping available on qualifying orders. Minimum order requirements may apply.
Order Processing Time
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All orders are processed within 1–2 business days after payment has been successfully received.
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Once your order has been dispatched, you will receive an email confirmation along with your tracking number.
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Please note that orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
We work with trusted courier partners and Australia Post to provide reliable delivery services.
Estimated delivery times:
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Standard Delivery: 3–7 business days (metro areas).
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Regional & Remote Areas: 5–10 business days.
Please note that delivery times are estimates and may vary depending on your location, weather conditions and postal service workload.
Order Tracking
All dispatched orders include tracking information, allowing you to follow your parcel's journey.
You will receive:
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Order confirmation email.
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Shipping confirmation email.
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Tracking number to monitor your delivery.
If you have not received your tracking number within 48 hours after dispatch, please contact our customer service team.
Delays & Postal Issues
While we aim to deliver all orders within the estimated timeframes, occasional delays may occur due to:
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High postal volumes.
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Adverse weather conditions.
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Regional transport limitations.
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Australia Post operational delays.
We appreciate your patience and will do our best to assist you if any delivery issues arise.
Incorrect Shipping Address
Please ensure that all shipping details are accurate and complete when placing your order.
Tobacco House cannot be held responsible for parcels delivered to an incorrect or incomplete address provided at checkout.
If you notice an error in your shipping information, please contact us immediately. We will do our best to update your details before your order is dispatched.
Lost or Missing Parcels
If your parcel appears to be delayed or missing, please contact our customer service team.
We will work with the relevant courier service to investigate the issue and keep you informed throughout the process.
Contact Us
For any shipping enquiries, tracking issues or delivery assistance, please contact us:
Email: [email protected]
Whatsapp：+447451252069
At Tobacco House, we value your experience and are committed to providing reliable customer support throughout the delivery process.
