Privacy Policy

Privacy Policy | Tobacco House

At Tobacco House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or interact with our website.

1. Collection and Use of Personal Data

Personal data refers to information that can directly or indirectly identify an individual.

We only collect personal information that is reasonably necessary for operating our website, providing customer support, processing enquiries, and meeting our legal obligations.

Information that has been irreversibly anonymised or aggregated so that it can no longer identify an individual is not considered personal data under this policy.

2. Promoting Safety and Security

Tobacco House is committed to handling personal information lawfully, fairly, and transparently.

We use appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

We may use personal information to verify account activity, investigate suspicious behaviour, prevent fraud, and protect the security of our website and services.

Such processing will be undertaken where permitted by applicable privacy laws.

3. What Personal Data We Collect

i. Information You Provide

We may collect personal information that you voluntarily provide when interacting with our website, including when you:

  • Submit an enquiry or contact our customer support team.

  • Create or manage an account, where available.

  • Complete an online form or survey.

  • Make a purchase or submit an order, where legally permitted.

  • Request assistance regarding an existing transaction.

This information may include:

  • Full name.

  • Email address.

  • Telephone number.

  • Billing and delivery address.

  • Order and transaction details.

  • Payment confirmation information.

  • Other information you voluntarily provide.

Payment card information is generally processed by the relevant payment service provider. We do not intentionally store full payment card details unless expressly stated and legally permitted.

ii. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • Website access times.

  • Pages visited and browsing activity.

  • Diagnostic and performance information.

  • Approximate location information derived from your IP address.

We use this information to understand website usage, improve performance, maintain security, and enhance the overall user experience.

4. How We Use Your Personal Data

We may use your personal information for the following purposes:

i. Providing and Improving Our Services

  • Operating and maintaining our website.

  • Processing enquiries and customer requests.

  • Managing account-related activities.

  • Maintaining transaction and service records.

  • Improving website functionality and performance.

  • Ensuring compliance with applicable legal requirements.

ii. Communicating With You

We may use your contact information to:

  • Respond to enquiries and support requests.

  • Provide updates regarding your requests or transactions.

  • Notify you of changes to our policies or website services.

  • Communicate important administrative information.

We will only send direct marketing communications where permitted by law and where any required consent has been obtained.

You may withdraw your consent or unsubscribe from marketing communications at any time.

5. Cookies and Similar Technologies

Definition of Cookies

Cookies are small text files stored on your browser or device when you visit a website. They help websites recognise devices, remember preferences, and understand how visitors interact with online services.

Use of Cookies

Tobacco House may use cookies and similar technologies to:

  • Maintain essential website functionality.

  • Remember user preferences.

  • Analyse website traffic and performance.

  • Improve website security.

  • Understand how visitors use our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Disclosure of Personal Data

We do not sell your personal information to third parties.

We may share limited personal information with trusted service providers where reasonably necessary to operate our business, including:

  • Website hosting and technical service providers.

  • Payment processing providers.

  • Customer support platforms.

  • Delivery and logistics providers, where applicable.

  • Professional advisers and legal representatives.

These parties may only use personal information to perform the services required of them and must handle the information in accordance with applicable privacy requirements.

We will not disclose personal information for third-party direct marketing purposes without the consent required by applicable law.

7. Data Storage, Transfer and Legal Disclosure

i. Legal Obligations

We may collect, retain, use, or disclose personal information where necessary to comply with applicable laws, regulations, court orders, or lawful requests from government authorities.

Where applicable, we will process personal information in accordance with relevant privacy legislation, including the Australian Privacy Act 1988 and the Australian Privacy Principles.

ii. Business Transactions

In the event of a business restructure, merger, acquisition, sale of assets, or similar transaction, personal information may be transferred to relevant parties where legally permitted and subject to appropriate safeguards.

We may also disclose information where reasonably necessary to protect our legal rights, investigate suspected fraud, enforce our website terms, or protect the safety and security of our users and operations.

iii. International Data Transfers

Some of our service providers may store or process information outside Australia.

Where personal information is transferred overseas, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements.

8. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children in circumstances where doing so would breach applicable laws.

If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the situation, including deleting the information where appropriate.

Please contact us if you believe a child has provided personal information through our website.

9. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal information.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of personal information where legally permitted.

  • Withdraw consent where processing is based on consent.

  • Object to or request restrictions on certain processing activities.

  • Request information about how your personal data is handled.

  • Lodge a complaint with the relevant privacy regulator.

To protect your privacy, we may need to verify your identity before responding to certain requests.

We aim to respond to privacy requests within a reasonable timeframe and in accordance with applicable legal requirements.

10. Third-Party Websites and Services

Our website may contain links to external websites or third-party services.

Tobacco House does not control the privacy practices, content, or security policies of these external websites.

Any information you provide directly to third-party websites is subject to their own privacy policies.

We encourage you to review the privacy policies of external websites before providing personal information or using their services.

11. Data Security, Integrity and Retention

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, modification, or disclosure.

Our security measures may include access controls, technical safeguards, and organisational procedures.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal obligations, resolve disputes, and enforce relevant agreements.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

12. Changes to This Privacy Policy

Tobacco House may update this Privacy Policy from time to time to reflect changes in our business operations, website services, or applicable legal requirements.

Any updates will be published on this page.

We encourage visitors to review this page periodically to stay informed about how their personal information is handled.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Tobacco House

Email: [email protected]